Privacy Policy

Hello Hydrangea (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected, used, and shared when you visit hellohydrangea.com, purchase physical or digital products, subscribe to a membership, or sign up for our newsletter.

By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

When you interact with Hello Hydrangea, we collect personal information that you voluntarily provide, such as your name, email address, billing and shipping address, and purchase details. This information is collected when you place an order, create an account, subscribe to a membership, enroll in a digital class, or sign up for our newsletter.

Payments are processed securely through Squarespace and its integrated payment processors. Hello Hydrangea does not store or have direct access to your full credit card or payment information.

We also automatically collect certain information when you visit the website, including your IP address, browser type, device information, pages visited, and interactions with the site. This data helps us understand how visitors use our site and allows us to improve performance and user experience.

How We Use Your Information

We use your information to operate and improve our business, including processing orders, delivering physical products, granting access to digital classes and membership content, and managing subscriptions. Your email address may be used to send transactional emails, account updates, newsletters, and promotional communications related to Hello Hydrangea.

We may also use aggregated or anonymized data to analyze trends, improve our offerings, and enhance the overall customer experience.

Email Communications

When you sign up for our newsletter or become a customer, you may receive emails from us through Squarespace Email Campaigns. These emails may include educational content, updates, promotions, or announcements related to Hello Hydrangea. You can unsubscribe at any time by clicking the unsubscribe link included at the bottom of each email.

Cookies and Tracking Technologies

Hello Hydrangea uses cookies and similar technologies to improve site functionality, analyze traffic, and personalize content. Cookies may collect information about your browsing behavior and preferences. You can choose to disable cookies through your browser settings, though doing so may affect how certain features of the site function.

Sharing of Information

We do not sell or rent your personal information. We may share your information with trusted third parties that help us operate our website and deliver services, such as Squarespace for website hosting, payments, email delivery, and membership access. These service providers only receive information necessary to perform their functions and are required to handle your data responsibly.

We may also disclose information if required by law or to protect our rights and the safety of others.

Your Rights and Choices

Depending on your location, you may have the right to access, correct, or request deletion of your personal information. You may also opt out of marketing emails at any time. To make a request regarding your data, please contact us using the information below.

Data Security and Retention

We take reasonable steps to protect your information using industry-standard security measures. We retain personal information only as long as necessary to fulfill business purposes, legal obligations, or contractual requirements.

Children’s Privacy

Hello Hydrangea does not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at:
Email: [info@hellohydrangea.com]

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Terms & Conditions

These Terms & Conditions govern your use of hellohydrangea.com and your purchase of any products, services, digital content, or memberships offered by Hello Hydrangea. By accessing this website or making a purchase, you agree to these Terms.

Products and Services

Hello Hydrangea offers physical craft kits, digital classes that include video content, and a subscription-based membership providing access to a library of tutorials and resources. All products are for personal, non-commercial use only unless otherwise stated.

Accounts and Access

To access certain features, including memberships and digital classes, you may be required to create an account. You are responsible for maintaining the confidentiality of your login information and for all activity that occurs under your account.

Payments, Subscriptions, and Billing

Prices are listed in U.S. dollars unless otherwise noted. Membership subscriptions are billed on a recurring basis according to the plan you select. By purchasing a subscription, you authorize us to charge your payment method automatically until you cancel.

If a payment fails or is declined, access to digital content or membership features may be paused until the issue is resolved.

Availability of Courses and Membership Content

All digital classes, courses, and membership content provided by Hello Hydrangea are offered on an ongoing basis while the website and membership program remain active. Access to content, including video tutorials and educational materials, is dependent on the continued operation of hellohydrangea.com and its associated platforms.

While we make reasonable efforts to maintain uninterrupted access, Hello Hydrangea does not guarantee that the website, courses, or membership content will be available indefinitely. We reserve the right to modify, suspend, or discontinue any part of the website, courses, or membership offerings at any time, with or without notice.

Membership Terms and “Lifetime” Access

Hello Hydrangea offers membership plans that may include monthly subscriptions, annual subscriptions, and a one-time “lifetime” access option. “Lifetime” access refers to access for the duration of the membership program as it exists, not for the lifetime of the purchaser.

If the Hello Hydrangea membership program, website, or business is discontinued for any reason, access to membership content will end at that time. No refunds or compensation will be provided for unused time, remaining content, or lifetime access in the event of closure, suspension, or termination of the membership program.

Changes to Content and Services

We reserve the right to update, replace, remove, or modify course materials, tutorials, videos, or membership content at our discretion. The availability of specific content may change over time as we update or improve offerings.

Refunds and Cancellations

Due to the digital nature of online classes, video content, and memberships, all digital purchases are non-refundable once access has been granted. Physical craft kits may be eligible for a refund or replacement at our discretion, subject to our return policy. Please contact us with any issues related to your order.

Intellectual Property

All content on this website, including videos, tutorials, text, images, graphics, logos, and course materials, is the intellectual property of Hello Hydrangea and is protected by copyright laws. You may not reproduce, distribute, share, resell, or exploit any content without prior written permission.

Acceptable Use

You agree not to misuse the website or its content, interfere with site operations, share login credentials, or attempt to access content you have not purchased or subscribed to.

Limitation of Liability

Hello Hydrangea makes no guarantees regarding results from using our products or content. To the fullest extent permitted by law, we are not liable for any damages arising from your use of the website, products, or services.

Third-Party Services

Our website may include links or integrations with third-party services (such as payment processors or embedded video tools). We are not responsible for the content, policies, or practices of those third parties.

Changes to These Terms

We reserve the right to update or modify these Terms at any time. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

Governing Law

These Terms are governed by the laws of the State of Arizona, without regard to conflict of law principles.

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Affiliate Disclosure

Some links on hellohydrangea.com may be affiliate links. This means that if you click on a link and make a purchase, Hello Hydrangea may earn a small commission at no additional cost to you.

We only recommend products, tools, and services that we genuinely use, love, or believe will be helpful to our community. Any compensation received through affiliate links helps support the operation of Hello Hydrangea, including the creation of tutorials, classes, and educational content.

Affiliate relationships do not influence the content, topics, or opinions expressed on this website. All views and recommendations are our own, and we aim to be transparent and honest in all product references.

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Accessibility Statement

Hello Hydrangea is committed to making our website, courses, and digital content as accessible as possible to all users, including those with disabilities. We strive to provide an inclusive experience and to improve accessibility across our website and educational materials over time.

We make reasonable efforts to include accessibility features such as captions for video content. Many of our newer videos include captions, and we continue to update accessibility features as technology and resources allow. Some older content may not yet include captions or fully meet current accessibility standards, particularly content created before automated captioning tools were available.

Accessibility is an ongoing effort, and we recognize that improvements may be needed. If you experience difficulty accessing any part of our website, courses, or membership content, we encourage you to contact us so we can work toward a reasonable solution.

Contact for Accessibility Support

If you have questions, concerns, or need assistance accessing content, please contact us at:
Email: [info@hellohydrangea.com]